Shipping & Returns
Shipping Policy
CM, values each customers. It's our first consern and priority is to ensure that our items are delivered to our customers in the best conditions and as soon as possible.
Typically, you will receive your order between 8 and 30 business days from the date of placing.
PAYMENT CONFIRMATION
A confirmation email will be sent to you as soon as the order is authorized and verified.
Once payment has been confirmed, the order cannot be canceled or changed within that time period. However, we will do our best to support your request.
PROCESSING
It usually takes 3-7 business days to process the order. Please note that holidays and weekends are not included.
SHIPPING
Shipping takes 3-30 business days to reach destination countries.
Delivery times are estimates and start from the shipping date, please note that it may take longer than expected due to invalid address, customs clearance procedures or other issues.
Our delivery cost are in PDF file below.
*Please note: Total Delivery Time = Processing Time + Shipping Time
CM Delivery Cost
Return & Exchange Policy
We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Contact us to our customer service team at: cmcindymonteirohelp@gmail.com and describe the items you wish to return and the reason for your return.
Our Return Policy is as follows:
- You may return all products within 30 days (from date of receipt of items) from delivery for exchange or refund. The original packaging and label must be intact, undamaged.
- For the item (s) returned, we will arrange for a replacement or issue a refund after we have verified your return tracking number or receipt.
- Please note the following items cannot be returned or exchanged: Swimsuit, bodysuits, swimwear, jewelry and accessories.
- We do not accept returned items that were shipped directly by you without first checking with us.
- Please do not make returns directly to the address on the package received. Please send only to the address our customer service provided.
- Refunds will be returned to the original form of payment used to place your order.
- The original shipping charge and insurance are not refundable.
- We do not offer Freight Collection (FTC) service for packages returned to us. Returns will be made at your own cost. unless a mistake is made by CM.